Frequently Asked Questions (FAQ)
Placing an order is easy! Simply browse our collection, select your favorite pieces, choose your size, and click “Add to Cart.” When you’re ready, head to the checkout to complete your purchase.
We accept all major credit cards (Visa, Mastercard, JBX, AMEX), bank transfer, virtual account, QRIS payment, Digital Banking and e-Wallet.
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Estimated delivery within 2-3 business days. You’ll receive a tracking number as soon as your order ships so you can follow its journey.
Not yet.
Once your order ships, we’ll send you a confirmation email with a tracking link. You can use this link to check the status of your delivery anytime.
We accept returns within 7 days of receiving your order for items that are unworn, unwashed, and in their original condition with tags attached. Sale items are not eligible for return. For more details, visit our Returns Page.
You can refer to this page or Email us at admin@ryseandshyne.com with your order number and the item(s) you’d like to return
We don’t offer direct exchanges. Instead, you can return the item and place a new order for the size or style you’d like.
We’re so sorry about that! Please refer to this page or email us at admin@ryseandshyne.com within 3 days of delivery. We’ll make it right for you.
Check out our Size Guide for detailed measurements and fit tips. If you’re still unsure, feel free to reach out to us at admin@ryseandshyne.com—we’re happy to help!
We’re here for you! You can reach us at admin@ryseandshyne.com, and we’ll get back to you as soon as possible.
We do our best to restock popular items, but availability can vary. Sign up for restock notifications on the product page to be the first to know when your favorite piece is back!
Take a moment to review everything carefully before confirming, as changes or cancellations won’t be possible once your order is placed.
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